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I forgot my password for Copper software.

If you are an Administrator

  1. Go to: C:/ProgramData/NCHSoftware/Copper/Staff
  2. Right-click on the 1.dat file and open it with NotePad or NotePad++
  3. Delete the password text, it will be similar to "&Password=%2FDqVlSKZxqKddy8nHQObDNIPs7GLr1AX"
    • Do NOT delete "&Privileges"
  4. Save the file
  5. Open Copper and leave the password blank when you logon
  6. Open the Salespeople window from the View menu
  7. Select your user id and click Edit
  8. Enter a new password and click Save

If you are a Salesperson

  1. Ask your Administrator to logon
  2. Open the Salespeople window from the View menu
  3. Click on the Salesperson's User Id and click the Edit button
  4. Enter a new password
  5. Click the Save button
  6. Give the Salesperson their new Password

 

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