Prism Video Converter Technical Support

After-download technical and related problems

Error Messages

• I received an error 'could not set up output file'
• I received an error message "could not open video stream from file".
• I received an error message "Error : Could not open video stream from file".
• I received an error message "Error: Failed to create video writer sink".
• I received an error message that said it was not a valid Win32 program.

General Support Questions

• After conversion my audio is out of sync with the video
• How can I determine which format I should use in converting video to post on a website?
• I am converting a .vob file and it only lets me convert a few seconds then stops.
• I am unable to open from source file.
• I cant find the file I wish to convert in your list.
• Prism converts a few seconds then stops and my file is not copyright protected
• Prism is converting my DVD in another language?
• The file size after conversion is larger than my original file.
• There is no sound and or Video after I convert.
• What can I do if Prism can't convert my video file, or if the resulting file is played incorrectly?
• When I convert a video file it is upside down.

Specific Video File Format Support

• Prism is not converting the IFO or the BUP files in the VIDEO_TS Folder.
• When Converting an AVI file to ASF the image becomes pixelated.

Purchase or Registration Problems

• Registration code has not been received
• Registration code is not accepted on first installation
• Registration code not accepted after software reinstallation
• Requests for refunds and returns
• More purchase, registration or related problems...

See also:

• The manual (just press F1 from within the software)
• Frequently Asked Questions (for all pre-download, features and sales questions)
• Problems when Purchasing or Attempting to Register
• Report a Bug or Defect
• New Feature Suggestions or Feedback
• None of the above answers my question. Contact Technical Support...