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I have configured Web Access correctly, but when I log into Web Access all I see is a bunch of writing.

Determine which browser you are using (e.g., Firefox, Internet Explorer) and try to clear the cache (see instructions below), history, etc., then try logging in again. If it still does not work, please reinstall the software.

To clear the cache in Firefox:

  • Click Options from the Firefox menu (in the upper left corner in many versions).
  • Click the Advanced button at the top, then click the Network tab.
  • In the "Cached Web Content" section, click the Clear Cache button to immediately clear the current contents of the cache.
  • Click OK to close the Options window.

For more detailed instructions on clearing the cache in Firefox, see

To clear the cache in Internet Explorer:

  • Select Tools -> Internet Options.
  • Click the General tab.
  • In the Browsing history section, click the Delete button.
  • In 'Delete Browsing History' window, make sure 'Temporary Internet files' is selected, then click the 'Delete' button. This will delete all the files that are currently stored in your cache.
  • Click 'Yes', and then click 'Close'.
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