Classic FTP Frequently Asked Questions

For all pre-download and sales related questions

General FAQ's
Where can I find the Classic FTP manual?
Where can I find version information?
Can NCH Swift Sound modify or customize Classic FTP?
Can I distribute Classic FTP?
What is your privacy policy?

Technical FAQ's
Does Classic FTP support transfer over secure ftp?

See also:
Download Classic FTP to try it (this answers most questions)
Technical Support Solutions to Common Problems (for post-download related problems)
None of the above apply (contact us)...

Q. Where can I find the Classic FTP manual?

When you download and install Classic FTP you also install extensive help files that contain the full manual. This can be opened using the Help Contents item of the Classic FTP menu.

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Q. Can NCH Swift Sound modify or customize Classic FTP?

If you want to suggest an improvement to Classic FTP or find a bug, let us know at our suggestions site. If we implement the suggestion or fix the bug, we will give you a free upgrade. If you have a specific requirement, we also offer software development services to modify the software. Please visit www.nch.com.au/development.

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Q. Can I distribute Classic FTP?

You are welcome to distribute Classic FTP or any of our other software titles, however We recommend that you host the setup.exe file on your own site. If you would like to customise Classic FTP to include your business details please see our resellers and customizations page.

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Q. Does Classic FTP support transfer over secure ftp?

Yes.

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Other Questions

If none of the above answers your queries please download the software and try it - nothing is better than seeing the software in action. The help files also offer comprehensive information regarding each of the software. You may also wish to try Classic FTP's Technical Support page.

If none of the methods above answers your query and you have not yet done so, we highly recommend you purchase a support plan to receive more comprehensive and on-going support www.nch.com.au/support.

Due to the volume of emails we receive we can only provide limited email support for those who have not purchased a support plan.

To contact us please complete the following form: