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Troubleshoot

What is the problem you are experiencing?

I don't know how to connect my Capture Device

If you have purchased DVD Maker USB2.0, you can view instructions by clicking this link:
http://www.nchsoftware.com/goldenvideos/kb/1112.html

I have connected my capture device, but Golden Videos still does not detect it.

Please check you have completed the following tasks:
  1. Attach all required plugs firmly to the correct places. Most devices will come with instructions that explain how to do this. View instructions for connecting DVD Maker USB2.0 here.
  2. Install driver software for your device. This software may have come with your device, or may be available on the internet. If you have purchased DVD Maker USB2.0, these drivers should have come on a CD with your purchase.
  3. Start playing something in your VCR.
  4. Wait at least 20 seconds for Golden Videos to detect a newly installed device.
  5. Select the capture device from the drop-down menu.
  6. Try to troubleshoot the device using the instructions in the User Manual that came with the device.
  7. If Golden Videos has not detected your new device after 20 seconds, your computer may require a restart. Please restart your computer and try running Golden Videos again.

I have connected my capture device successfully, but the audio input is not working.

Please check you have completed the following tasks:
  1. Ensure all required plugs are plugged firmly into the correct sockets. Most devices will come with instructions that explain where each plug should go. View instructions for connecting DVD Maker USB2.0 here.
  2. Check that the installed driver software allows you to input audio as well as visual data. If you are using DVD Maker USB2.0, your driver software allows you to input both audio data and visual data, so you do not need to worry about this step.
  3. Check that the "Capture Sound" checkbox is ticked.
  4. Try selecting a different video device from the drop-down list.
  5. Try selecting a different sound record device from the drop-down list.
  6. If you have not restarted your computer since your driver software installation, restart your computer before retrying Golden Videos.
  7.  

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